Shipping policy

Thank you for visiting and shopping at Puppetoon™ Productions. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping 

First Class USPS Shipping rates apply to domestic orders

All orders are normally processed and shipped within 7 business days of receiving cleared payment.  Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Puppetoon™ Productions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Puppetoon™ Productions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship outside the U.S. International shipping rates apply and are calculated at check out.